OWNER FAQ

The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact the leasing agent to schedule a showing by calling (360) 528-4166, or submit an email through the property listing.

When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors considered are your credit, rental history, and verifiable income. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. For specific information on our rental qualification requirements, please refer to our Tenant Selection Policy.

Yes. All our residents are to pay a holding fee of $250, contributing to the security deposit. Once the application is approved, the security deposit will be charged to the resident's tenant portal. The security deposit will usually total one hundred dollars less than one month's rent. In some cases (based on credit/ rental history) the security deposit will equal 1.5 times the monthly rent if requirements are not met. 

Yes, we require a written Lease/Rental Agreement on each of the properties that we Manage. Our normal lease period is one-year.

At the end of the lease, or beyond, you may terminate the lease by providing a twenty-day written notice prior to the end of your lease. If you are on a Month to month Lease notice, notice is required twenty days prior to the next rental period. All notices must be written and received in our office twenty-days prior any rental period.

You should notify us in writing of your intent to move. We will make every effort to re-rent the home as soon as possible. You will be held responsible for paying the rent and utilities through the end of your lease or until the home is rented (whichever occurs first), plus you will be held responsible for paying any advertising and leasing costs incurred by the property owner to re-rent the property, generally half a months’ rent.

No, the Lease/Rental Agreement clearly states that the resident shall not sublet any portion of the property.

No. The landlord cannot evict you from the home unless you violate the Lease Agreement. Even if the owner needs to move back into the property, or sell the property to a buyer, your lease will be honored through the expiration date.

Rent is due on the 1st of each month. Late fees are applied to all payments that are received in our office after the start of business on the 6th, and that is also the day that all 3 day pay or vacate notices are posted for those tenants who have not paid rent. Most of our residents pay online through our secure Tenant Portal. Rent can be mailed or delivered in person to our office

Acceptable forms of rent payment are personal checks (from a tenant), online payment through our secure tenant portal, cashier’s checks or a money order.

Your Lease/Rental Agreement will detail which utilities you are responsible for paying. You must transfer any such utilities in your name effective your move in date. Provide the utility company your lease start date along with any other information they require. You will be required to submit a utility account form to your property manager upon lease signing.

Not usually. For more information, please refer to your rental agreement or contact your property manager.

Each property may have i’s own policy on whether or not animals are accepted, size, type etc. In most cases property owners will not approve the following breeds of dogs: Rottweiler’s, Dobermans, Pit bulls (A.K.A. Staffordshire Terriers), Bull Terriers, Wolf hybrids, Chows and German Shepherds, Presa Canario and any others which may be listed on property owner’s insurance policy.

Not without written authorization. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damaged caused by the installation) will be an expense of the resident. Satellite dishes may not be installed on the roof.

No. Unless you receive written permission from us prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.

Submit a maintenance request through your tenant portal. For after-hour emergencies, call 1-855-946-3845, leave a message and someone will get back to you promptly. For any medical emergency, fire, gas or natural disaster, dial 911!

Examples of a property emergency include burst pipe, storm damage, loss of heat under freezing temperatures, electrical outlets sparking or smoking. Property emergencies are few in nature and generally limited to these. For after hour’s emergencies, call (360) 489-8928, leave a message and someone will get back to you promptly. For any medical emergency, fire, gas or natural disasters, dial 911!

Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.

In a non-emergency situation, please allow three days. If you have not heard from our office in five days, please contact us.

You are responsible for maintaining heating filters and fresh smoke detector and CO2 detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. If your home has a fridge that contains a water filter; you are responsible for replacing it when it needs to be replaced. Please refer to your individual Lease/Rental Agreement for details

We require tenants to purchase Renters Insurance. Fires, theft, weather damage, personal injury…these things happen, and they’re just as likely in a rented apartment as they are in a house.

First refer to your individual Lease/Rental Agreement. Also, refer to your move-out packet/move-out instructions. When in doubt, contact your property manager for assistance.

Within 21 days after we receive keys upon move out. Your deposit disposition statement and any funds will be mailed to your last known address, so make sure to provide a forwarding address. Any balance owing due to damages, or unpaid rent is due within 14 days. Contact us to discuss payment arrangements.